A Unit of Health & Education Society (Regd.)

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  • Recognized Under Sec. 2(f) of UGC Act 1956,
  • Approved by AICTE, Ministry of Education, Govt. of India,
  • Affiliated to Guru Gobind Singh Indraprastha University.

Certificate Courses

INTRODUCTION

In the current era of transformation in Indian economy from manual to digital, from paper to paper less, from contact to contact less along with technology-based infrastructure, there is a massive requirement of trained graduates and professionals equipped with domain specific skill set. To cater this need, Tecnia Institute of Advanced Studies (TIAS) has introduced various value-added programmes across all the professional courses running under GGS Indraprastha University, Delhi. The value-added Programmes for MBA are strategically planned for the holistic development of learners. The courses have been aimed to create a platform for students to explore and realize their potential to the fullest capacity. For MBA Key NISM Modules have been introduced to enhance employability.

About NISM

  1. NISM stands for National Institute of Securities Market and is awarded by NISM – An education wing of SEBI, India.
  2. There are different modules for different segments of financial market.
  3. For MBA’s, Financial Market Module, Capital Market module, Equity derivative market module and Mutual Fund Modules are important from employment point of view.

PROCESS FLOW CHART

T&P-CC-01 PRACTICAL COMMUNICATION Credits:2

Introduction​​

One of the key skills sought after in the 21st Century is Strong Communication Skill. It plays a major role in all spheres of life. Although most people claim to be fairly confident and capable communicators, in reality, strong practical communication skills are a rare and desirable asset especially in corporations. A strong communication skill is a foundation of confidence, self- awareness and positive relationships. Appropriate conveying of the message, thoughts and opinions in any way that is Oral, Written, Presentation or Non-verbal is the building stone for trust, reliability, acceptability and branding

The Course is designed to make the learner understand the nuances of practical communication which helps them to navigate on their career path.

Pre-Requisites​​

  1. Basic communication skills
  2. Basic understanding of corporate environment shall be added advantage

Objectives​​

  1. Learn to communicate confidently in all business and personal situations
  2. Communicate in an understandable manner and memorable way
  3. Write clear and concise messages
  4. Learn to presentation skills
  5. Learn to lead and manage the task and group
  6. Develop strong body language and mannerism
  7. Enhance confidence to face the interview

Learning Outcomes

  1. Better communication skill
  2. Help gain confidence for communicating in all business and personal situations
  3. Present and share your ideas with confidence in a professional setting
  4. Write effective professional documents
  5. Better ability for presentations
  6. Influential and dynamic body language and etiquette
  7. Interact in one-on-one and group meetings
  8. Better skills to handle interview

Advantage

  1. Enhance your Competency
  2. Gain a competitive edge
  3. Develop confidence
  4. Stand out to recruiters

CERTIFICATION

On successful completion of course a certificate will be issued to every participant. Successful completion of the course requires a minimum of eighty percent (80%) attendance in the program and a minimum of 40% marks in the evaluation.

Grading system for the evaluation and certification

  1. Marks equal or more than 85% : A+
  2. Marks between 80 to 84.99% : A
  3. Marks between 75 to 79.99% : B+
  4. Marks between 70 to 74.99% : B
  5. Marks between 65 to 69.99% : C+
  6. Marks between 40 to 64.99% : C
  7. Marks less than 40% : Fail

Detail Contents

S.No. TOPIC DESCRIPTION DURATION
Introduction What, Why, Where, When and How Communication Importance of Communication and Types of Communication 1 Hr
Verbal Communication (Aural)
Listening Skills – I
Purpose of Listening, Listening to Conversation (Formal and Informal) , Active Listening- an Effective Listening Skill, Benefits of Effective Listening, Barriers to Listening , Listening to Announcements- (railway/ bus stations/ airport /sports announcement/commentaries etc.)
Listening Skills – II
Listening to Talks, Presentations and discussion, Note Taking Tips
 4 Hr
Verbal Communication (Oral)
Oral Communication Skills (Speaking Skills)-I
International Phonetic Alphabet(IPA) Symbols, Spelling and Pronunciation
Oral Communication Skills-II( Communication in Context-I)
Asking for and giving information, Offering and responding to offers ,Requesting and responding to requests ,Congratulating people on their success, Expressing condolences, Asking questions and responding politely, Apologizing and forgiving
Oral Communication Skills-III (Communication in Context-II)
Giving instructions, Seeking and giving permission, Expressing opinions(likes and dislikes), Agreeing and disagreeing, Demanding explanations, Asking for and giving advice and suggestions, Expressing sympathy
 5 Hr
Non-Verbal Communication Personal Appearance, Gestures, Postures, Facial Expression, Eye Contacts, Body Language(Kinesics), Time language, Silence, Tips for Improving Non-Verbal Communication 2 Hr
Intermediate verbal communication (written)
Understanding the writing skill for organization
Elements of Effective Writing (What is Writing?, Types of Sentences
Effective Writing Skills-II
Paragraph Writing (Linkage and Cohesion), Letter Writing(formal and informal), Notices, Email Writing
Effective Writing Skills-III
Summarizing, Précis Writing, Note-making
 3 Hr
Advanced verbal communication (written)
Effective Writing Skills
Words Often Confused-Pairs of words, One Word Substitutes, Synonyms and Antonyms, Word Formation: Prefixes, Bases and Suffixes (Derivational & Inflectional).
Remedial English Grammar and Usage-I
Articles, Tenses, Modals
Remedial English Grammar and Usage-II
Prepositions and words followed by prepositions, Concord (Agreement of the Verb with the Subject), Error Analysis( Correction of Errors in a given sentence – errors in the use of words -, Errors in punctuation
 2.5 Hr
Presentation Skills Preparing a PowerPoint Presentation, Greeting and introducing, Presenting a Paper, Group Discussions, Preparing for and Facing a Job Interview 1.5 Hr
Telephone Skills Basics of Telephone communication, How to handle calls- telephone manners, Leaving a message, Greeting and Leave Taking over phone(etiquette) 1 Hr
Virtual Meeting Preparing for the meeting, Right Ambiance, Body language and Gesture, Eye Contact, Greeting and Introducing, Facing Meeting 1 Hr
Interpersonal and Cross-Cultural Communication Building Rapport and Active ListeningEstablishing Trust and Connection in Conversations, Techniques for Active Listening and RespondingConflict Resolution and Difficult ConversationsStrategies for Handling Disagreements and Tense Situations, Turning Conflict into Opportunity for GrowthNetworking and Relationship BuildingImportance of Professional Networking, Networking Events, Online Platforms, and Strategies Cross-Cultural Communication SkillsRecognizing Cultural Differences in Communication Styles, Adapting to Ensure Clear UnderstandingDelivery Techniques and Overcoming NervousnessBody Language, Voice Modulation, and Eye Contact, Strategies for Confident Presentation Delivery 4 Hr
Communication as a skill for career building Identifying job openings, Applying for a job, Preparing Cover letters, Preparing a CV/Resume and Effective Profiling, Preparing for and Facing a Job Interview 2.5 Hr
Test and Evaluation 2.5 Hr
 

List of Suggested Books​​

  1. Anthony Gutierez., Effective Communication in the Workplace
  2. Jay Sullivan , J Sullivan., Simply Said
  3. Carmine Gallo., Five Stars: The Communication Secrets to Get from Good to Great
S.No. TOPIC DURATION
Brochure
Notices
Course Module
List of Students Registered
Attendance
Reports
Sample Certificate
Sample Feedback
Assessment
Certificate Issued
Ethical Hacking Certificate
T&P-CC-02 CORPORATE GROOMING Credits:2

INTRODUCTION

Grooming rules might indicate ways to start and end conversations, dress-up for different occasions, introduce guests to others, dining manners, and so on. The person who can engage in conversation and get along with others in ways that construct trust and respect will certainly win people and business deals.

Statistics show us that an individual determines whether they like or trust you within the first seven seconds of your meeting with them. 60% is established based on appearance, 30% is centred on the tone of your voice, and 10% on your actual business. This tells us that 90% of your Professional Business and Corporate grooming can massively affect your business dealings with your co-workers or your business partners and clients. Your first impression cannot be created at a second chance. You have to get it right for the first time. Through this Corporate Grooming program, you will be enabled to recognize and sharpen those corporate skills. You will know how to carry yourself confidently and in a correct professional manner in the business world and in your day to day personal life at all times. This course gives you the skills to have leverage on career opportunities and personal growth. You will be noticed and recognized for professionalism by the skills learned through this program.

Pre-Requisites​​

  1. Basic communication skills
  2. Basic understanding of corporate environment shall be added advantage

Objectives​​

The core objectives of this Corporate Etiquette Training Course is to enable you to —

  1. Set the best impression by your professional corporate skills
  2. Understand Body language and the influence of it
  3. Sharpen your office skills including telephonic, letter and email communications
  4. Learn details of business dining skills and mannerisms
  5. Understand dress codes for different occasions

Learning Outcomes​​

  1. Better inter-personal skills
  2. Help gain mannerisms that could align with the corporate culture and values
  3. It enhances healthy relationships and understanding
  4. Enhanced non-verbal communication within the corporate set-up
  5. Professionals become more confident with communicating and networking
  6. Inter-personal skills are sharpened and developed to build class and excellence
  7. Individuals become more efficient in handling and communicating with other
  8. Self-Confidence and positive energy become evident by the mannerisms
  9. Better able to manage time effectively

Course Structure

S.No. TOPIC DESCRIPTION DURATION
Grooming Etiquettes Effective professional introduction, Making a first impression, corporate dressing and personal grooming (2 Hr)
Business Meeting Etiquette Do’s and Don’ts, Rules (4 Hr)
Communication Etiquette (E-Mail & Telephone Etiquette) Basic Manners, Language Tips, using technology appropriately, Appropriate greetings and Introduction, Sensitivity to the tone of voice, Professional business communication, Active listening, Telephonic Interruptions, Dealing with voicemail, mobile phone- Do’s and don’ts, E-mails, Notices, Formal and informal Letters (4 Hr)
Role of Non-Verbal Communication in Corporate Grooming Eye contact, body language, Facial Expressions, Importance (4 Hr)
Work life balance Importance, Tips to improve work life balance (4 Hr)
Effective Leadership Skills Team Building, Delegation of Task, Member Engagement, build trust and communicate effectively in a way that establishes authority as a leader while inspiring individual and team achievement (2 Hr)
Basic Table Manners Eating out ordering in a restaurant, Handling the napkin, plates and glassware, Dining- Do’s and Don’ts, Body language at a business lunch or dinner, Host and guest etiquettes, Handling table Mishaps, Paying the bill, Tipping (2 Hr)
Time Management Prioritization, Priority Matrix, goal setting, delegation, planning (2 Hr)
Presentation Skills Develop essential presentation skills (2 Hr)
Listening Skills Purpose, Barriers, effective listening skills (2 Hr)
Transactional Analysis Johari Window, Life Positions, Understanding our own behavior and other’s behavior (2 Hr)
 

LIST OF SUGGESTED BOOKS​​

  1. Bindra V. Everything About Corporate Etiquette. Bloomsbury, 2015.
  2. Gulati S., Corporate Grooming and Etiquette. Rupa Publications India, 2010
  3. Axelrod A., My First Book of Business Etiquette, Quirk Books, 2004
  4. Kay Dupont M., Business Etiquette and Professionalism, Crisp Learning, 2000
  5. Stephen Robbins and Timothy Judge., Essentials of Organizational Behavior, Pearson Education, 2012
  6. Anthony Gutierez., Effective Communication in the Workplace
T&P-CC-03 SOFT SKILLS Credits:2

Pre-Requisites​​

Objectives​​

The core objectives of this Corporate Etiquette Training Course is to enable you to —

Learning Outcomes​​

At the end of the course, the students will be able to:

Detail Contents

S.No. TOPIC DESCRIPTION DURATION
 

List of Suggested Books​​

T&P-CC-04 ENTREPRENEURIAL SKILLS Credits:2

Pre-Requisites​​

Objectives​​

The core objectives of this Corporate Etiquette Training Course is to enable you to —

Learning Outcomes​​

At the end of the course, the students will be able to:

Detail Contents

S.No. TOPIC DESCRIPTION DURATION
 

List of Suggested Books

T&P-CC-05 LEADERSHIP & TEAM BUILDING Credits:2

Pre-Requisites​​

Objectives​​

The core objectives of this Corporate Etiquette Training Course is to enable you to —

Learning Outcomes​​

At the end of the course, the students will be able to:

Detail Contents

S.No. TOPIC DESCRIPTION DURATION
 

List of Suggested Books

T&P-CC-06 CORPORATE ETIQUETTES Credits:2

Pre-Requisites​​

  1. Basic communication skill is required.
  2. Exposure to corporate environment shall be added advantage

Objectives​​

The core objectives of this Corporate Etiquette Training Course is to enable you to —

  1. Set the best impression by your professional corporate skills
  2. Understand Body language and the influence of it
  3. Sharpen your office skills including telephonic, letter and email communications
  4. Learn details of business dining skills and mannerisms
  5. Understand dress codes for different occasions
  6. Learn about multi-cultures and managing people
  7. Develop skills to effectively interact with International and government diplomats

Learning Outcomes​​

At the end of the course, the students will be able to:

  1. Better inter-personal skills
  2. Help gain mannerisms that could align with the corporate culture and values
  3. It enhances healthy relationships and understanding
  4. Directly and indirectly, it promotes the growth of the business and individuals at different levels.
  5. Enhanced non-verbal communication within the corporate set-up.
  6. Professionals become more confident with communicating and networking
  7. The overall customer experience of the clients and business partners is improved
  8. Inter-personal skills are sharpened and developed to build class and excellence
  9. Individuals become more efficient in handling and communicating with other
  10. Self-Confidence and positive energy become evident by the mannerisms
  11. These skills are effective in day-to-day social life to become a better person
  12. You get recognized for growth and developments for the next levels in the organization
  13. Better understand people from different cultures and foreign associates

Detail Contents

S.No. TOPIC DESCRIPTION DURATION
Why Etiquette Matters
  1. Effective professional introduction, Making a first impression, the first time,
 2 Hour
Meetings and Introductions
  1. Do’s and Don’ts in an office meeting, Eye contact, body language.
 4 Hour
The Common Courtesies of Life
  1. Basic Manners, Language Tips, Using technology appropriately.
 4 Hour
Polite Conversation
  1. Polite Requests, Polite Suggestions, Saying ‘NO’, Tactics to Improve your skills
 4 Hour
Telephone Etiquette
  1. Appropriate greetings and Introduction, Sensitivity to the tone of voice, Professional business communication, Active listening, Telephonic Interruptions, Dealing with voicemail, mobile phone- Do’s and don’ts
 4 Hour
Correspondence
  1. E-mails, Notices, Formal and informal Letters, Note sheets, Business tone, Heading and introductions, Focus points
 2 Hour
Basic Table Manners
  1. Eating out ordering in a restaurant, Handling the napkin, plates and glassware, Dining- Do’s and Don’ts, Body language at a business lunch or dinner, Host and guest etiquettes, Handling table Mishaps, Paying the bill, Tipping
 2 Hour
Moments of Sorrow
  1. Deaths and Funerals, Flowers, Appropriate clothing, Serious Illnesses, Hospital Visits, Terminal Illnesses, Divorce
 2 Hour
The Rules of the Workplace
  1. Office conduct and respect, Communications and Professionalism, Time Management, Working out of the office, Eating at the workplace
 2 Hour
Appropriate Behavior for an Apprentice
  1. Regulations and Compliance, Business Awareness, Ethical Standards, Communication, Leadership, Team Work and Collaboration, Adaptability, Proactivity.
 2 Hour
Corporate Etiquette
  1. Importance, Types of Corporate Etiquettes, Tips to improve corporate etiquettes .
 2 Hour
 

List of Suggested Books​​

  1. Bindra V. Everything About Corporate Etiquette. Bloomsbury, 2015.
  2. Gulati S., Corporate Grooming and Etiquette. Rupa Publications India, 2010
  3. Axelrod A., My First Book of Business Etiquette, Quirk Books, 2004.
  4. Kay Dupont M., Business Etiquette and Professionalism, Crisp Learning, 2000.
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